Consumers

You should receive a response to all requests within 1 business day. Any issue regarding payment of earned rewards shall be considered urgent and will be resolved within 2 business days or escalated until resolved. All other issues will be resolved within 10 business days or escalated until resolved.

Businesses

You should receive a response to all requests within 1 business day. Any issue regarding paid items, billing, or settlement will be resolved within 2 business days or escalated until resolved. You may request any issue be treated as "urgent", in which case we will endeavor to resolve it within 2 business days or escalate until resolved. All other issues will be resolved within 10 business days or escalated until resolved.

Financial Institutions

You should receive a response to all requests within 1 business day. Any issue regarding problems with data transmission or other operational issues will be resolved within 2 business days or escalated until resolved. You may request any issue be treated as "urgent", in which case we will endeavor to resolve it within 2 business days or escalate until resolved. All other issues will be resolved within 10 business days or escalated until resolved.